PennDOT Mentor Protege Program Supportive Services

Building a Digital Foundation for PennDOT’s Mentor-Protégé Program

The PennDOT Mentor-Protégé Program supports Disadvantaged Business Enterprises (DBEs) by fostering partnerships between experienced mentors and emerging protégé firms. PennDOT needed a new website as a digital hub for program engagement, resources, and applications.

Client: Pennsylvania Department of Transportation (PennDOT)
Project: Mentor-Protégé Program Supportive Services Website
Industry: Government & Transportation
Services Provided: Web Design, UI/UX Design, Content Strategy, Accessibility Compliance,
and Web Development

Challenges

No Existing Digital Platform: A complete digital strategy from scratch is required.
Accessibility Compliance: We needed WCAG 2.1 AA standards for inclusivity.
Complex Application Process: A structured, user-friendly workflow is required.
Mobile Responsiveness: Needed seamless access across all devices.

Our Approach

Conducted stakeholder interviews to define goals and user needs.
Developed user personas and journey maps for an optimized experience.
Created a clean, modern UI with intuitive navigation.
Ensured WCAG 2.1 AA compliance with accessible design and forms.
Built a responsive WordPress site with resource downloads and secure contact forms.

Results & Impact

New Digital Presence: Provided a dedicated website for DBEs.
30% Faster Application Process: Streamlined steps for efficiency.
100% WCAG 2.1 AA Compliance: Ensured full accessibility.
Enhanced Mobile Experience: Optimized for all devices.

Conclusion

The new PennDOT Mentor-Protégé Program website successfully established an accessible, engaging, and easy-to-navigate platform. By building from the ground up, we ensured DBEs could efficiently engage with the program and access vital resources.

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